Need help?    

We are here to assist you with all of your technical needs. You can access the latest application updates and search our knowledge base to find helpful information through Customer Support.


Contact Support
Regional TAC Information:

Location

Local Telephone

Support Email

Asia Pacific

+61 8 9481 4488

Email:support@landmarksoftware.com

Europe, Middle East, Africa, Eurasia

+44 1372 868686

Email:support@landmarksoftware.com

 

Latin America

+1 713 839 3405 (Spanish/ Portuguese/English)

Email:soporte@landmarksoftware.com

(Spanish/Español)

suporte@landmarksoftware.com (Portuguese

/Português)

 

North America

+1 713 839 2200

Email:support@landmarksoftware.com

 

Asia Pacific Technical Assistance Center (TAC) Kuala Lumpur, Malaysia

Location Contact Information
Asia Pacific TAC +61 8 9481 4488
support@landmarksoftware.com
Australia Toll free: 1800 448 488
Local or International: + 61 8 9481 4488
China Toll free: 10 800 9900 209
Local or International: +86 10 5924 7114
India Toll free: 1800 209 8030
Local or International: +91 22 678 09501
indiasupport@landmarksoftware.com
Indonesia Toll free: 001 803 61284
Local or international: +62 21 2188 5199
Japan Toll free: 00531 61 0021
Malaysia Toll free: 1800 803 687
New Zealand Toll free: 0800 400 555
South Korea Toll free: 00308 61 0046
Taiwan Toll free: 080 161 1350
Thailand Toll free: 00 1 800 611 2784
Vietnam +84 8 3528 7659

Europe, Middle East, Africa, Eurasia Technical Assistance Center (TAC)

Location Contact Information
EAME TAC +44 1372 868686
support@landmarksoftware.com
Algeria Algiers: +213 21 606762 press 3
Hassi: +213 29 739205 press 3
Angola +244 2226 98130
Egypt +202 2759 1717
Nigeria +234 1 271 5023
Qatar +974 44234600
Russia +7 495 9602926
+7 495 9602927
FSU_support@landmarksoftware.com
United Arab Emirates +971 2694 2300
United Kingdom +44 1372 868686

Latin America Technical Assistance Center (TAC)

Location Contact Information
Latin America TAC +1 713 839 3405 (Spanish/Portuguese/English)
soporte@landmarksoftware.com(Spanish/Español)
suporte@landmarksoftware.com (Portuguese/Português)
Argentina Toll free: 0800 800 5263
Bolivia Toll free: 800 10 0348
Brazil Toll free: 0800 891 0837
Chile Toll free AT&T: 800 225 288 / 877 657 4726
Toll free ENTEL: 800 360 312 / 877 657 4726
Colombia Toll free: 01800 095 6526
Local: +57 1 326 6710
Ecuador Toll free Andinatel: 1 999 119 / 877 657 4726
Toll free Pacifitel: 1 800 999 119 / 877 657 4726
Mexico Toll free: 001 888 438 1296
Pemex extensions: Marina: (801) 52691
Norte: (821) 50029
Sur: (801) 20800
Peru Toll free: 0800 51634
Suriname Toll free: 877 333 7036 / 877 657 4726
support@landmarksoftware.com
Trinidad & Tobago Toll free: 1 888 438 1296
Local: + 1 868 624 6891
support@landmarksoftware.com
Venezuela Toll free: 0800 526 3627
Local: +58 212 952 6422

North America Technical Assistance Center (TAC) Houston, TX USA

Location Contact Information
North America TAC +1 713 839 2200
support@landmarksoftware.com
Canada Toll free: 1 877 435 7542
(1 877 HELP LGC)
United States Toll free: 1 877 435 7542
(1 877 HELP LGC)
Local: +1 713 839 2200

INSITE 24x7 Support

INSITE 24x7 Support

+1 713 839 2300
or Dial your local TAC
For Quick Call Telephone Routing
Enter <Your PIN> * 313 #

Includes weekends and holidays

After Hours Support

After-Hours Support

Aries®, Directional Rig Package, DrillWorks, and OpenWells®. After-hours Support

+1 713 839 2200
or Dial your local TAC
For Quick Call Telephone Routing
Aries Enter <Your PIN> * 5 #
Directional Rig Package Enter <Your PIN> * 9 #
Drillworks Enter <Your PIN > * 244 #
OpenWells Enter <Your PIN > * 146 #

Available to subscribing customers for Aries®, Directional Rig Package, DrillWorks, and OpenWells®. Includes weekends and holidays. Not offered for any other applications.

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